Privacy Policy

Information We Collect
How We Use Your Information
Sharing of Information
Cookies & Tracking
Data Security
Your Rights
Third-Party Links
Contact Us

This Privacy Policy describes how Shapoorji Pallonji Real Estate Pvt. Ltd. ("SP Real Estate", "we", "us", or "our") collects, uses, and protects your personal information when you visit shapoorjipallonjiheartland.in or interact with SP Heartland, Mulund West, Mumbai (MahaRERA No. P51800005668).

Information We Collect

We collect information you provide directly to us when you fill out enquiry forms, request brochures, book site visits, or contact us through any channel. We may also collect information automatically when you use our website.

Personal Identifiers: First name, last name, email address, and mobile number.
Preference Data: BHK configuration preference, budget range, and enquiry type.
Communication Data: Records of your enquiries, correspondence, and consent declarations including DNC/NDNC override authorisation.
Technical Data: IP address, browser type, device information, pages visited, time spent, and referral source, collected via cookies and analytics tools.
Location Data: Approximate geographical location derived from your IP address.

How We Use Your Information

We use the information we collect to provide you with relevant property information, respond to your enquiries, and improve your experience with SP Heartland.

To contact you via Call, SMS, Email, or WhatsApp with pricing details, floor plans, offers, and project updates — subject to your consent.
To schedule and confirm site visits, virtual tours, and consultations with our sales team.
To send you the requested brochure, price breakup, or other project documentation.
To personalise communications based on your configuration and budget preferences.
To analyse website usage and improve our digital experience using aggregated and anonymised data.
To comply with applicable legal obligations, regulatory requirements, and MahaRERA guidelines.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data only in the following limited circumstances:

Authorised Channel Partners: Our registered sales associates and channel partners who assist in processing your property enquiry, bound by confidentiality obligations.
Service Providers: Trusted vendors who assist with CRM, email delivery, SMS services, analytics, and website operations — bound by data processing agreements.
Legal Requirements: When required by law, court order, or regulatory authority including RERA/MahaRERA.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred with appropriate safeguards.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, and understand user behaviour. By continuing to use the site, you consent to our use of cookies.

Essential Cookies: Necessary for the website to function and cannot be switched off.
Analytics Cookies: Used to understand how visitors interact with the website (e.g., Google Analytics). Data is aggregated and anonymised.
Marketing Cookies: Used to deliver relevant advertisements and track campaign performance on platforms such as Google and Meta.

You may disable cookies through your browser settings; however, some features of the website may not function as intended.

Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption, access controls, and regular security reviews.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to addressing any breach promptly and transparently.

Data Retention: We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry data is typically retained for 3 years from the date of last interaction.

Your Rights

Subject to applicable Indian data protection laws including the Digital Personal Data Protection Act, 2023 (DPDP Act), you have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Correction: Request correction of inaccurate or incomplete personal data.
Right to Erasure: Request deletion of your personal data, subject to legal retention obligations.
Right to Withdraw Consent: Withdraw your consent to communications at any time by contacting us or clicking 'Unsubscribe' in any email.
Right to Grievance Redressal: Lodge a complaint with our Data Protection Officer or the relevant authority.

To exercise any of these rights, please contact us using the details provided in Section 8.

Third-Party Links

Our website may contain links to third-party websites including Google Maps, WhatsApp, and social media platforms. These sites have their own privacy policies, and we have no control over and accept no responsibility for their content or data practices. We encourage you to review the privacy policy of any third-party site you visit.

Contact & Grievance Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our designated officer:

Data Protection Officer

Shapoorji Pallonji Real Estate Pvt. Ltd.
Shapoorji Pallonji Heartland, Mulund

📞 +91 9004276900
💬 WhatsApp

We aim to respond to all privacy-related requests within 30 days of receipt.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the website after changes constitutes acceptance of the revised policy.

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